Course Details

Course Overview:

Quality Management is a management approach that originated in the 1950’s and has
steadily become more popular since the early 1980’s. It is basically a management philosophy that
seeks to integrate all organizational functions (marketing, finance, design, engineering,
production, customer service, etc.) to focus on fulfilling customer needs and organizational
objectives.
The International Standards Organization (ISO) defines TQM as:
“TQM is a management approach for an organization, centered on quality, based on the
participation of all its members and aiming at long-term success through customer satisfaction,
and benefits to all members of the organization and to society.”
(ISO 8402:1994)

This training course will help participants understand total quality concept and techniques
for managing, controlling, and improving quality. This course exposes participants to
contemporary knowledge and techniques of TQM. This would in turn enable the participant to
articulate and implement quality improvement processes in the workplace, in line with the
philosophy of Total Quality Management.
Through the trainer’s expertise and practical knowledge, you will
be able to define the key concepts associated with Total Quality
Management and you will be able to:
 Determine the impact of quality on profitability
 Adopt TQM as a fundamental business strategy
 Communicate the importance of customer focused TQM
 Use seven QC tools for data collection and analysis
 Implement a business strategy driven by Total Quality
Management (TQM)
 Accomplish the cultural transformation necessary for
successful implementation of total quality practices
 Achieve world-class status in manufacturing and service through TQM
The course seeks to provide participants with a working knowledge and an in-depth understanding
of TQM principles, key concepts, and a package of effective tools for strategic thinking, problem
solving and decision making and continuous process improvement along with a process level
perspective of TQM implementation in an enterprise.

Why TQM?
Implementing TQM has proven to bring profound benefits to an organization – human resources,
assets and wealth, environment and its future survival. Thus studying, understanding, and
implementing TQM is becoming an absolute necessity if an organization wishes to remain
competitive and relevant, especially in today’s global competition for customers, market and
global economy.

Objective:
Upon completion of this course, you would have gained the following concepts:
 Define key concepts related to Total Quality Management (TQM)
 Identify the benefits of Total Quality Management (TQM)
 Identify the steps of the Total Quality Management (TQM) process cycle
 Identify the tools used to measure the output of the process cycle
 Identify the various facets of benchmarking
Upon completion of this course, you would have gained the following knowledge and learning to
apply TQM as the foundation for the following activities:
 Involvement, Empowerment, and Commitment by management and all employees
 Meeting customer requirements
 Strive for Reducing development cycle times
 Improvement through team effort
 Reducing product and service costs
 Systems to facilitate improvement
 Line Management ownership
 Recognition and celebration
 Challenging quantified goals and benchmarking
 Focus on processes / improvement plans

Course Outlines Per Day:
Day One:-
Organizational Control
 Fundamentals
 Types
 Components
 Problems
 What is Total Quality Management? The concept.
 Why Total Quality Management?
 The philosophy behind Total Quality Management
 The key concepts related to Total Quality Management
 Leading lights and their ideas
 The core principles in achieving Total Quality Management

Day Two:-
Processes
 Assembly Lines
 Lean Manufacturing
 Quality Management
 Change and Innovation

Day Three:-
Techniques used in Total Quality Management
 Process improvement
 Benchmarking
 Cause and effect
 Measurement
 Cost of quality

Day Four:-
Total Quality Management
 Strategic Importance and Successive Profiles
 Prevention not correction
 The concept of Zero Defects
 Customer focus
 The steps of the Total Quality Management process cycle
 The tools used to measure the output of the process cycle
 The various facets of benchmarking and competition
 The organization, production, and prevention procedures that you can use to
achieve Total Quality Management

Day Five:-
Implementing Total Quality Management
 Principles into Leadership
 Commitment and involvement
 Organizational culture
Benefits of Total Quality Management
 To the customer – improved quality
 To employees – increased satisfaction
 To the organization – better performance

Course Duration:
Five days

Prerequisite:
There are no pre-requisites.
Target Audience:
In spite of the course is designed for general audience, the course is very beneficial for
executives, engineers, and supervisors from QA, production, maintenance, engineering, and all
personnel related production and manufacturing concern with a view towards enhancing
productivity, quality and flexibility in the work place.